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Customer Service Survey
Please take a moment to fill-out our short survey if you are an A.J. Baynes customer or carrier.

We continue to strive to improve the quality of service we provide to you, and your feedback is important to us. After completing the survey, if you have not answered any of the questions as "Yes," please call A.J. Baynes at 1-800-365-3366 with your concerns, and request the Customer Service Department.


Professional Information* Indicates Required Fields
First Name*
Middle Name 
Last Name*
Title/Position*
E-mail Address*
Company Name*
Business Type
Annual Sales (USD)
Address
City
State/Province
Postal Code
 
Telephone Numbers   
Area Phone No. Ext. Type
 
Questions
*1.  Does your organization utilize our 24-hour dispatch?
 Yes       No       Not Applicable
Comments:
*2.  Does your organization receive timely response and friendly service every time they speak to one of our associates?
 Yes       No       Not Applicable
Comments:
*3.  Are you currently utilizing EDI transactions send/receive with A.J. Baynes?
 Yes       No       Not Applicable
Comments:
*4.  Is all your paper work processed by A.J. Baynes in a timely fashion?
 Yes       No       Not Applicable
Comments:
*5.  Do you find our website easy to navigate?
 Yes       No       Not Applicable
Comments:
*6.  Does your specific sales associate at A.J. Baynes contact you on a regular basis?
 Yes       No       Not Applicable
Comments:
*7.  A.J. Baynes is always looking to improve on our service. What do you believe we need to do to better serve you?
Comments:
*8.  Do you currently have a communication software package? If "Yes," are you currently able to provide the 820 Remittance Advice document to A.J. Baynes? If "No," when would you expect to be able to provide the 820 via EDI?
 Yes       No       Not Applicable
Comments:
Comments
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